1. Report to work on scheduled days at the scheduled time. 根据班表准时上班 2. Follow all safety policies to ensure a safe work area. 根据安全工作守则安全工作 3. Enrol guests in Marriott Rewards programme. 争取每位客人能够成为万豪集团的会员 4. Provide information about the hotel and the surrounding community. 准确的提供近期社会公共活动及本酒店的信息 5. Check the newspapers and magazines are updated. Read log book, follow up file and ensure everything in order. 及时更新报纸和杂志，做好交接班工作 6. Monitoring and confirming time of departure with all due out guests and prepare for guest checking out at the Executive Lounge. 在客人退房当天，与客人确认离店时间并准备好客人的账单 7. Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers 认真做好每日前台工作，如：收费，外汇兑换，现金结账，信用卡结账及使用兑换券结账 8. Preparation for breakfast and cocktails daily and ensure food quality and service is maintained at the best for total guest satisfaction. 准备每日的早餐和晚间鸡尾酒会，确保食物及服务的质量，做到让所有客人都满意而归 9. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, flowers, lamp, clean cutlery and glassware. 检查工作台，做开档前的准备工作，清理桌椅，正确摆放盐，胡椒瓶，糖缸，花瓶，灯饰等，清洁餐具和玻璃器皿。 10. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟练掌握菜单上各种菜的菜样，菜系及烧法。积极熟练回答客人有可能会提出的任何疑问，熟记客人的点菜喜好。 11. Develop a good knowledge of beverages, liquors, and wine service. 充分掌握饮料知识，包括软饮，酒精饮料及红酒白酒的各项知识。 12. Warmly greet every guest with smile, address guest by name and take down the record for reference. 热情的问候每一位客人，尽可能称呼客人的名字，记下客人的名字和桌号以便时后查阅。 13. Clean and reset the table according to standard procedures. 客人离开后，标准的清理并重新摆设餐具。 14. Do food and beverage inventory daily and update the filing document at the same time. 每日计算食物及饮料的消费量，更新系统纪录